FAQ
How do i place an order?
Our new platform is a regular ecommerce site and once you have reached the minimum order quantity (MOQ - see below) you can head to the checkout.
Do you ship internationally?
Yes we do! We ship all over the world - with the exception of parts of the world that Australia Post and associated couriers cannot reach. We are currently not posting to Ukraine and Russia.
What type of payments do you accept?
We can accept all credit card payments through PayPal, alternatively you can pay a 50% deposit through direct back transfer. This information can be viewed at checkout.
The final payment will be due prior to shipping the products to you.
If you have paid in full, your order will be classed as a high priority and shipped out as soon as it is ready based on the products status (eg: in stock or backorder).
Will I receive confirmation of my order?
Yes, you will recieve confirmation of your order via email. A tax invoice is also available and will be sent once the order is placed.
How do I know if the product is in stock or on backorder?
Each product will have it's current status updated in real time as they become available and sold. If the product is in stock you will see this information as a label on the product image. For all items on backorder, there will be a wait between 6-8 weeks. If you would like a more accurate timeframe, you are welcome to contact us before ordering at: enquiries@aeleste.com
How long until I receive my backorder item/s?
When ordering a product on backorder, it can take from 6-8 weeks depending on the style. You are welcome to contact us at enquiries@aeleste.com to get a more accurate timeframe.
Is there a minimum order quantity? (MOQ)
We have a minimum order quantity (MOQ) of AUD$650 ex GST and shipping. There are certain times where this can be negotiated, usually based on your order amount.
We have 3 discount tiers available for wholesalers where you can recieve a higher discount when ordering more.
How can I calculate the shipping costs?
Shipping is calculated at checkout based on your order volume.
If you feel that this quote is too high, you are welcome to arrange your own shipping with your courier account. Please choose the 'pick up' option upon checkout and we can advise the package size and weight.
Do I need to pay duties and taxes on arrival?
Yes, you will be responsible for all duties and taxes on arrival into your country. You will need to contact your local customs to find out specific details. If you have any questions regarding this, we are happy to try and help. Please email enquiries@aeleste.com
Can I arrange my own shipping?
Yes, once you place your order select 'local pickup' then contact us at enquiries@aeleste.com and we will send you the the package size, weight and collection address, and you can book the courier of your choice.
What happens if my items are lost or damaged?
All of our packages are sent with tracking and insurance and you will have access to the tracking website.
We provide basic insurance which can sometimes not cover large orders. We suggest using a courier service for orders over AUD$2000.
If anything arrives damaged please email enquiries@aeleste.com with photos of the damaged products.
Can I cancel or change my order once its placed?
Orders can not be cancelled, you can view your basket before finalising your order.
If you have forgotten to add a product to your order please email us immediately at enquiries@aeleste.com and we will be happy to assist.
Can I view the products prior to purchasing?
Unfortunately, not at this stage. We do attend the Harrogate Bridal Expo in September where you can view all of our bridal range.
Australian Wholesalers please contact us at enquiries@aeleste.com for a list of where you can view our products.
Does every product have packaging included?
Yes, refer to the packaging section on each product and this will list the packaging included.
Can I receive a discount on larger orders?
Yes, we have three discount tiers:
Spend over AUD$1000 receive 5% discount
Spend over AUD$2000 receive 10% discount
Spend over AUD$3000 receive 15% discount
Will I need to pay GST?
Only Australian Businesses will need to pay GST.
Do you accept anyone as an A'el Este Wholesaler?
We are an exclusive brand and wish to keep our retailers to a minimum.
We choose our retailers based on meeting a certain criteria. This includes store appearance, the designers/gowns/clothing/accessories you currently sell, your social presence and your aesthetic.
We also require retailers to be have at least a 10km radius from any existing stockist.
Do you sell on consignment?
No, not at this stage, however if you have any queries relating to consignment please contact us directly at enquiries@aeleste.com
Can we place special orders for our brides?
Our minimum re-order is AUD$650. We understand that it is difficult to stock a full range in some boutiques, so for retailers that have been making repeat orders over a certain timeframe, we can allow for special orders. Please email us at enquiries@aeleste.com to discuss further.